Seriously Secure FAQ

What’s the difference between an EchoSign fax and eFax®*?
EchoSign is a secure website for sending, signing, tracking and storing documents. Like eFax®*, documents are emailed as attachments. Unlike eFax®*, EchoSign is an intelligent service where you can manage and track all your documents — you can see what documents are out for signature, which are signed, you can forward signed documents to others and even set important reminders.
Is the barcode on the fax cover sheet read by a computer?
Yes, the barcode we pre-print on EchoSign fax cover sheets is read only by a secure server. The documents are never printed out, hand-scanned, or otherwise viewed in any fashion.
Do other people see or read my documents?
Your documents are kept confidential and the only people who can read them are you and the people you allow. All incoming faxes are scanned and electronically stored using the bar code on the EchoSign fax cover sheet. There is no human interaction with any of the documents transmitted.
Who can see my documents?
The only people who can see your documents are you and the others you allow. All documents emailed through EchoSign are secure and confidential, allowing no one without your authorization to view your documents.
If my documents are stored online, are they available by searching the Internet?
No, your documents can never be accessed by using a search engine like Google or Yahoo. Your documents are accessible online only in your password protected EchoSign account.
How is EchoSign more secure than other online document sites?
EchoSign encrypts all communications, documents and passwords with full 128-bit SSL security. EchoSign adds an additional layer of security, Scan Alert’s™ Hacker Safe, which shows that EchoSign’s security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB. With Hacker Safe, EchoSign is tested and certified daily to pass the FBI/SANS Internet Security Test.
What kind of security does EchoSign use to protect the confidentiality of my documents?
EchoSign uses 1024-bit RSA keys to protect all passwords and accounts. Documents faxed to the EchoSign servers are never accessible by anyone including EchoSign personel. Our servers read the barcodes on the coverpages to confirm proper delivery. Your documents are stored in a redundant off-site and secure facility.
Are my EchoSign documents kept confidential?
Yes, your documents are confidential. No one other than those you allow can see any of the documents transmitted using EchoSign’s secure servers, whether the documents were faxed or e-signed. Furthermore, your account and all your EchoSign documents are password protected and no one can access your data unless you grant them permission.
Are EchoSign's servers secure?
Yes, EchoSign uses dedicated servers that are housed in a state-of-the-art secured facility with fully redundant power and Internet connectivity.

Download our “Seriously Secure” PDF

* eFax is a registered trademark of J2 Communications, Inc. There is no commercial relationship between J2 Communications and EchoSign.