Case Study: Time Warner Cable

EchoSign Reduces Travel Time by Half and Receives Kudos from Time Warner Cable Customers

Company Overview

Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located in five geographic areas: New York State (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and Texas. Time Warner Cable Business Class offers a suite of phone, Internet, Ethernet and cable television services to businesses of all sizes. Time Warner Cable Media Sales, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions that are targeted and affordable.

Workflow Challenge

Lisa Keene, Account Manager for Existing Customers, Time Warner Cable, manages over 100 contracts each month. Prior to Time Warner Cable implementing EchoSign she had hand-written contracts, driven to her customer and waited for the contracts to be signed in person. "In the past 4 years I have put 130,000 miles in my car on contract appointments, proposals and sales calls — that is 2,708 miles per month!", exclaims Lisa.

EchoSign Solution

Along with other sales reps across Time Warner Cable, Lisa has been using EchoSign successfully for over a year.

Results

"This year with EchoSign I have put far less miles on my vehicle and cut my travel time in half!" EchoSign enable Lisa to save sales time, travel time and has lowered gas bills tremendously. "Not only, do I save time and wear and tear on my vehicle; but I can automatically send reminders, daily if necessary, to close business deals. Not to mention the fact that I can do all of it without printing one piece of paper." In addition, Lisa's customers have commented on her "eco-friendliness" and have thanked her for being on the cutting edge and providing them with such a great signing experience. "Once customer stated, 'this is the best contract signing that I have ever had. I am so proud of your company for being efficient and eco-friendly. It is very nice to know that your company cares so much about our environment. And the luxury of being able to sign a contract without taking more than 2 minutes online, is amazing!"

EchoSign is a great experience! — Lisa Keene, Account Manager for Existing Customers, Time Warner Cable